Frequently Asked Questions

We hope that our FAQ page helps to answer any questions or queries that you have. For further help or advice, simply get in touch with us and we will be happy to help you further.

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FAQ

Please find below some common questions and queries that our customers may have.

I have a problem with one of my appliances, is it under warranty?

If one of your appliances such as fire, boiler, cooker, fridge etc has stopped working or not working properly and is under warranty, we can fix it free of charge.

We are official warranty repairers for most manufactures and work directly with them to supply parts needed, if you are unsure whether your appliance is under warranty, you can give the manufacturer a call or call us for information and advice.

What is a caravan/motorhome service?

A caravan/motorhome service is a thorough safety inspection of your leisure vehicle, this includes the gas system, water system, electrical system, bodywork, chassis/running gear (caravans only) and much more.

The main purpose of a service is to keep your leisure vehicle safe and in good condition which will give you peace of mind when you are on your holiday. An annual service is required especially on new vans up to 10 years old to keep the warranty valid, this needs to be completed by an approved workshop.

Please find below a recommended mechanical service centre and MOT for motorhomes.

Service: https://www.truck-doctor.co.uk/
MOT: https://beaver-bus.co.uk/contact/

How long does a service take?

A single axle caravan service can take between 3.5 - 4.5 hours and an hour longer for a twin axle depending on the age, size or condition of the caravan.

A motorhome can take between 2 - 3.5 hours depending on the age, size or condition of the motorhome,

Any defects or repairs marked down during the service are usually booked in for a return visit which is chargeable at our standard hourly rate (£30.00). very minor defects are usually fixed during the service.

Can I have my caravan/motorhome serviced at site storage?

Yes, we can service your caravan/motorhome on a storage site however, it is important that you make the site owner aware and obtain permission before hand, if we cannot carry out the service/repair on the arranged appointment, a call-out charge will be applied to the final cost.

Please remember to pass over any vehicle keys, alarm fobs and wheel/hitch lock keys prior to service/repair.

Do I need to provide electricity, water, gas for the service?

If your caravan/motorhome is stored and will be serviced at your home, it is helpful to have a water hose at the ready prior to service and an accessible electrical socket for hook up during the service, gas is supplied by the service engineer if needed.

We do provide electricity and water if it is not possible to provide on a storage site, please let us know if this is needed when booking the appointment.

Do I need to prepare my caravan/motorhome for the service?

The service will require you to ensure that there is enough room around the outside of the caravan/motorhome for when the engineer arrives, at least a meter each side will be enough. Caravans will need to be on level ground with wheel and hitch locks removed as well as any other locking devices.

Please prepare any handbooks or manuals for the caravan/motorhome as well as keys needed to open all lockers and doors.

Does my caravan/motorhome need to be empty before it has a service?

A service requires access to all area of your caravan/motorhome, it helps if large items such as water barrels, awning accessories, deck chairs etc are taken out prior to the service.

It also helps if cupboards, bed storage and wardrobes which have large amounts of items in them are cleared. This will ensure that a full damp inspection of panel work can be carried out to its fullest.

I think my caravan/motorhome has a particular problem before it gets serviced?

If this is the case and you think something needs attention before booking the service, please let us know in advance. We may be able to identify the problem prior to service and order parts in advance which will keep the final cost down and save you time.

Do you charge for a call-out?

Our Call-out charge is based on how far from our base point we need to travel to get to you, the general charge is £50.00 for one-off customers which includes an hour from arrival which should be enough to assess the issue and any further work is charged at the rate of £30.00 per hour. Existing customer call-out charges are set at £45.00.

A call-out charge of £50.00 will be applied for distances over 20 miles, however, consideration will be given if we are already working near to you and reductions will be given.

Do you Service/MOT motorhome engines

We do not service or MOT motorhomes however can recommend a company that service and undertake mechanical repairs on them. This company has a large workshop and can cater for any size motorhome, contact details below.

Truck Doctor Ltd
Unit 85 The Whittle Estate
Whetstone
Leicester
LE8 6LH

Telephone: 0116 2848167
info@truck-doctor.co.uk

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